"Thank you for an informative presentation about Conflict Management.  I'm going to steal some of your ideas for my employee relations duties.  The group was engaged and thought you did an excellent presentation.  You can also be proud of all the dialogue and questions you inspired."
Roxanne Roske, SPHR
Training/Workshop Classes
 

For Solutions as Unique as You Are…

At Mediating Solutions we recognize the unique needs of every business and the individuality of every staff member.   Our programs are always custom-designed to be sure that your needs are met, and your training goals achieved.

Click to learn more about our Signature Programs:


Team Building for Better Workplace Relations - Half Day


Teamwork is essential to the success of any business. As teams work better together, morale and productivity are improved while costly and damaging turnover is diminished. Workshop participants will explore the issues affecting teamwork and learn ways to promote healthy teams, enhance working relationships, and bring about and maintain group cohesiveness.

Ideal for:

  • Leadership Skills and Development
  • Strategic Planning and Management
  • Communication and Customer Service

Workplace Conflict: Gaining Insight and Making Changes - Full Day

This full-day course begins with an exploration of workplace tensions and conflict, and builds on that awareness by teaching participants new skills for resolving and managing interpersonal conflicts. Participants will learn techniques to reduce tensions, address issues, and improve communication. Attendees will evaluate the pros/cons of their own conflict management style using the Thomas-Kilman Instrument.

Option 1 = One (1) Full Day training session
Option 2*
(recommended) = Two (2) Half-Day training sessions

Option 2 allows better integration of materials and should be utilized whenever possible.

For greatest benefit, these two sessions should be scheduled 2-15 days apart.


Ideal for:

  • Intermediate/Advanced Skills Development
  • Communication and Customer Services
  • Strategic Planning and Management

Communication Skills Workshop - Half or Full Day

As the most fundamental skill for success, Communication Readiness is often over-looked or taken for granted.  This powerful workshop focuses on the principles and processes for Effective Communication. Participants will explore how communication and perceptions underlie work interactions, and will learn basic and advanced skills for improving their ability to listen and communicate with individuals and teams.

Ideal for
:

  • Communication and Customer Services
  • Leadership Development
  • Conflict Management

Cultural Awareness and Sensitivity Training - Half Day

Individual styles and personal    differences can improve business and enhance creativity, but can also be the cause of issues and conflicts. This course provides participants with a better understanding of how cultural and other differences can lead to conflict. As awareness improves, sensitivity is enhanced, and cohesiveness can be re-captured.

Ideal for
:

  • Communication and Customer Services

Mediation Training for In-House Conflict Management Multiple Days

4 Full Day sessions = Mediation Training
and
4 Half Day sessions = Focus on setting up program and implementing systems

This training is ideal for large employers who wish to better manage internal workplace conflict. Training will focus on developing mediation skills and will include practice exercises and role-play activities. Group size must be limited to 30 people or less.

Ideal for: Strategic Planning and Management

Training Fees:

All our training programs are fully customizable to your organization. We take your needs, interests, time frames and budget into consideration when helping you craft the perfect program for your organization or team of individuals. 

Please contact us to discuss your training needs.


Training Methods

All Workshops include use of lecture and discussion formats while incorporating independent exercises and group activities. Where indicated, workshops will employ the use of role-play or behavioral measurements as an added tool in building awareness and understanding.
 
   
 

WEBINARS

Our webinars aren't cookie cutter either...

 

Our Webinars - or online classes - are designed to provide clients and friends with the benefits of on-site training, without the time or expense of travel. Using access to a phone and a computer, you can learn new skills from the comfort of your home or office.

Click here to view a short segment

We offer 1-hour programs that are free, and paid programs that provide in-depth training on the topics you're requesting. See our Peace-Maker Training below...

In keeping with our in-house approach, we maintain small class sizes (limited to 25 persons), and keep our programs interactive through practice exercises, live surveys Q&A opportunities and "homework" assignments - giving participants the opportunity to implement learning beyond the instructor led program.


Peace-Maker Training

This webinar series is designed to train individuals from your business or association with the skills of a conflict resolution professional.

The 3-part series provides

participants with essential tools for Managing Conflict including:

  • Getting Honesty during Investigations
  • Creating Conflict-Free Communication
  • Dealing with Difficult People
  • Preventing and Resolving Conflict between Others

Click here for

More Information

OR

Click here to

View a short segment

To Register Now - Click below

Peace-Maker Application


Free Programs

 

We are still putting together our calendar for our free webinar programs - check back soon to see what we're offering!

 

 

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