Training

"Thank you for an informative presentation about Conflict Management. I'm going to steal some of your ideas for my employee relations duties. The group was engaged and thought you did an excellent presentation. You can also be proud of all the dialogue and questions you inspired."
Roxanne Roske, SPHR

For Solutions as Unique as You Are…

At Mediating Solutions we recognize the unique needs of every business and the individuality of every staff member. Our programs are always custom-designed to be sure that your needs are met, and your training goals achieved.

Following is a sampling of our basic training programs.

Exploring and Identifying Workplace Conflict - Half day

All organizations experience

some level of interpersonal

friction and/or conflict. This

course provides participants

with a better understanding

and awareness of the causes and components of everyday workplace tensions and conflict. Participants will set goals for better resolution of issues and overall personnel management.

Ideal for:

Building Basic Skills
Communication and Customer Services
Strategic Planning and Management

Workplace Conflict: Gaining Insight and Making Changes - Full Day

This full-day course begins with an exploration of workplace tensions and conflict, and builds on that awareness by teaching participants new skills for resolving and managing interpersonal conflicts. Participants will learn techniques to reduce tensions, address issues, and improve communication. Attendees will evaluate the pros/cons of their own conflict management style using the Thomas-Kilman Instrument.

Option 1 = One (1) Full Day training session
Option 2* = Two (2) Half-Day training sessions*

Option 2 allows better integration of materials and should be utilized whenever possible.

For greatest benefit, these two sessions should be scheduled 2-15 days apart.

Ideal for:

Intermediate/Advanced Skills Development
Communication and Customer Services
Strategic Planning and Management

Team Building for Better Workplace Relations - Half Day

Teamwork is essential to the success of any business. As teams work better together, morale and productivity are improved while costly and damaging turnover is diminished. Workshop participants will explore the issues affecting teamwork and learn ways to promote healthy teams, enhance working relationships, and bring about and maintain group cohesiveness.

Ideal for:

Supervisor Skills and Development
Strategic Planning and Management
Communication and Customer Services

Communication Skills Workshop - Half Day

This workshop focuses on the principles and processes for effective communication. Participants will explore how communication and perceptions underlie work interactions, and will learn skills for improving their ability to listen and communicate with individuals and teams.

Ideal for:

Communication and Customer Services
Leadership Development

Cultural Awareness and Sensitivity Training - Half Day

Individual styles and personal differences can improve business and enhance creativity, but can also be the cause of issues and conflicts. This course provides participants with a better understanding of how cultural and other differences can lead to conflict. As awareness improves, sensitivity is enhanced, and cohesiveness can be re-captured.

Ideal for:

Communication and Customer Services

Change Management – Keeping it Sane During Times of Change - Full Day

While change is an inherent part of any business, it is often met by resistance and strife. This workshop focuses on developing skills for managing change from planning to execution to recovery. All areas of change are explored including changes that affect an individual, a department, or the full organization.

Ideal for:

Strategic Planning and Management

Mediation Training – Developing an in-house Program - Multiple Days

4 Full Day sessions = Mediation Training
and
4 Half Day sessions = Focus on setting up program and implementing systems

This training is ideal for large employers who wish to better manage internal workplace conflict. Training will focus on developing mediation skills and will include practice exercises and role-play activities. Group size must be limited to 30 people or less.

Ideal for: Strategic Planning and Management

Training Fees:

Half-Day training/workshops: $1,500
Full-Day training/workshops: $3,000
Full-Day training/workshop – “Gaining Insight and Making Changes”: $3,200*

*Additional fee includes use of TKI instrument and instructionExcept as otherwise noted, all fees quoted include training materials for up to 25 persons. Classes larger than 25 persons will require additional fees.

Prices are based on fee of $375/hour for training sessions and additional materials fees (as indicated) when using behavioral measurements.

Training Methods

All Workshops include use of lecture and discussion formats while incorporating independent and group activities. Where indicated, workshops will employ the use of role-play or behavioral measurements as an added tool in building awareness and understanding.

WEBINARS

Our webinars aren't cookie cutter either...

Our Webinars - or online classes - are designed to provide clients and friends with the benefits of on-site training, without the time or expense of travel. Using access to a phone and a computer, you can learn new skills from the comfort of your home or office.

We offer 1-hour programs that are free, and paid programs that provide in-depth training on the topics you're requesting. See our Peace-Maker Training below...

In keeping with our in-house approach, we maintain small class sizes (limited to 25 persons), and keep our programs interactive - giving participants the opportunity to engage with the instructor or each other during the program.