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For Solutions as Unique as You Are…
At Mediating Solutions we recognize the unique needs of every business and the individuality of every staff member. Our programs are always custom-designed to be sure that your needs are met, and your training goals achieved.
Click to learn more about our Signature Programs:
Team Building for Better Workplace Relations -
Half Day
 Teamwork is essential to the success of any
business. As teams work better together,
morale and productivity are improved while
costly and damaging turnover is diminished.
Workshop participants will explore the
issues affecting teamwork and learn ways to
promote healthy teams, enhance working relationships, and bring about and maintain group cohesiveness.
Ideal for:
- Leadership Skills and Development
- Strategic Planning and Management
- Communication and Customer Service
Workplace Conflict: Gaining Insight and
Making Changes - Full Day
This full-day course begins with an
exploration of workplace tensions and
conflict, and builds on that awareness by
teaching participants new skills for
resolving and managing interpersonal
conflicts. Participants will learn
techniques to reduce tensions, address
issues, and improve communication. Attendees
will evaluate the pros/cons of their own
conflict management style using the Thomas-Kilman
Instrument.
Option 1 = One (1) Full Day training session
Option 2* (recommended) = Two (2) Half-Day training
sessions
Option 2 allows better integration of
materials and should be utilized whenever
possible.
For greatest benefit, these two sessions
should be scheduled 2-15 days apart.
Ideal for:
- Intermediate/Advanced Skills
Development
- Communication and Customer Services
- Strategic Planning and Management
Communication Skills Workshop
- Half or Full Day
As the most fundamental skill for success, Communication Readiness is often over-looked or taken for granted. This powerful workshop focuses on the principles and
processes for Effective Communication.
Participants will explore how communication
and perceptions underlie work interactions,
and will learn basic and advanced skills for improving their
ability to listen and communicate with
individuals and teams.
Ideal for:
- Communication and Customer
Services
- Leadership Development
- Conflict Management
Cultural Awareness and Sensitivity Training
-
Half Day
 Individual styles and personal differences
can improve business and enhance creativity,
but can also be the cause of issues and
conflicts. This course provides participants
with a better understanding of how cultural
and other differences can lead to conflict.
As awareness improves, sensitivity is
enhanced, and cohesiveness can be
re-captured.
Ideal for:
- Communication and Customer
Services
Mediation Training for In-House Conflict Management
Multiple Days
4 Full Day sessions = Mediation Training
and
4 Half Day sessions = Focus on setting up
program and implementing systems
This training is ideal for large employers
who wish to better manage internal workplace
conflict. Training will focus on developing
mediation skills and will include practice
exercises and role-play activities. Group
size must be limited to 30 people or less.
Ideal for:
Strategic Planning and Management
Training Fees:
All our training programs are fully customizable to your organization. We take your needs, interests, time frames and budget into consideration when helping you craft the perfect program for your organization or team of individuals.
Please contact us to discuss your training needs.
Training Methods
All Workshops include use of lecture and
discussion formats while incorporating
independent exercises and group activities. Where
indicated, workshops will employ the use of
role-play or behavioral measurements as an
added tool in building awareness and
understanding. | 
